Our Solution

Our stakeholder interviews and user research, which included project owners, project managers, architects, contractors and quality inspectors, we identified two key needs. For the business, the central need was to increase sales and for the users, the central need was to save time on understanding functionalities and asking for support. Our solution was to simplify the features and flows on the tool, by only focusing on essential functionalities and ensuring the visual design mirrored the simplicity.

Some of the core functionalities we simplified include:

Navigation: Shifting navigation options and disappearing entry points we rectified. A persistent (unchanging) navigation was introduced. Standard practices like highlighting the current location for good situational awareness in users were implemented.

Form design: Forms that collected similar data differently were made consistent. Forms that duplicated user efforts, by collecting information that had already been shared before were eliminated.

Content: Different terminology used for the same thing and overuse of jargon was eliminated. This does not mean all jargon was removed. As experts in the field, users were very familiar with much of the jargon and expected to see it on the tool.

Intelligence: Through clever form design, cross purposing of collected data, and displaying relevant information in the right manner at the right time, user efforts during task completion were minimised. E.g. the ‘To do list’ feature collated all tasks from different sections like Budget, Inspection, Meeting, Approvals, etc. and showcased them in order of urgency, removing the need for the user to comb through the tool for pending work.

The final outcome is a tool that is lighter, easy to navigate, and a positive addition that simplifies the life of the construction project managers, inspectors and designers that use it everyday.