Omni Channel Strategy

“The optimal omni-channel design solution along with the right organizational structure, governance & culture leads to sustainable UX success.”

Provides the UX masterplan across channels, devices & footprints for your entire digital ecosystem. Duration: 6-8 weeks. Can vary based on context.

Ensures that the design of each user touchpoint is aligned to a masterplan and provides users a consistent, optimized and continuous experience across the digital ecosystem.

Defines the end-to-end optimal experience for key user journeys across channels, devices and footprints.

Deliverables include a UX ecosystem visualization, user journey mapping and screens (JPEGs or HTMLs) representing key tasks.

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